Support & Maintenance
Select your plan
- Static sites
Essential Care
Kes 7,000/mo
- Automated core/plugin updates
- Weekly off-site backups
- Standard performance monitoring
- Zero (0) Developer Hours Included.
- Standard Business Hours Support Only (Mon–Fri, 9 AM – 5 PM EAT)
- 48 Business Hours response time for technical support
- Growing businesses
Proactive Plus - Most Popular
Kes 13,500/mo
- Everything in Essential Care +
- LiteSpeed cache fine-tuning
- OPcache monitoring
- Weekly speed health checks
- 2 hours of dedicated monthly development tasks. (Unused hours do not roll over.)
- Standard Business Hours Support Only (Mon–Fri, 9 AM – 5 PM EAT).
- 24 Business Hours response time for technical support
- Dynamic, complex sites
Ultimate Guardian
Kes 22,000+/mo
- Everything in Proactive Plus +
- Real-time security scanning
- 5 hours of dedicated monthly development tasks.
- Includes 24/7 critical server-down emergency intervention.
- Non-emergency weekend tasks billed at Out-of-Scope Rates.
- 12 Business Hours response time for technical support
Out-of-Scope Transparency
Billed Separately as Advanced Feature Tasks:
- Building New Features: Adding completely new capabilities to your site that don't exist today, such as setting up advanced product search filters, property listings, or interactive customer maps.
- International & Complex Payment Setups: Configuring your online checkout to handle multiple global currencies, complex tax calculations, or advanced automated invoicing rules.
- Major Design Changes & Rebranding: Redesigning whole pages, changing your company's color scheme across the entire site, or building entirely new page layouts from scratch.
- After-Hours & Weekend Requests: Any manual, non-emergency update requests made outside our standard operating hours (Monday to Friday, 9 AM – 5 PM EAT). These are handled as rush-fee tasks to respect our engineering team’s weekends.
- Content Writing: Writing sales copy for your products or services. For plans including content management, all copy and media assets must be provided 100% complete by the client.
Technical FAQ
What happens if I use up my monthly developer hours?
Additional tweaks are seamlessly quoted and billed under our flat-rate out-of-scope developer fee, ensuring project continuity without interrupting your baseline plan coverage.
How do you handle weekend support requests?
To maintain engineering quality and team well-being, our active development team operates strictly Monday through Friday. Critical server-down issues are mitigated automatically by our monitoring infrastructure, while non-emergency weekend change requests are queued for Monday morning or billed at a premium urgent rate.
Can I use my hours to build entirely new website branches or custom software features?
Monthly support hours are optimized for maintenance, small content updates, and adjustments. Large-scale additions, such as adding real estate multi-branch structures or dynamic API integrations, are handled via custom standalone project scopes.